And they have a debt collector calling … Comcast, the parent organization of Xfinity, is one of the biggest telecommunication companies in America. **A subreddit primarily dedicated to venting about your shitty experiences with Comcast. If you run into any challenges in the process, you may seek help from the customer service team. By using our Services or clicking I agree, you agree to our use of cookies. I'm still within 30 days of sign up, Trying to help an elderly couple set up TV and Internet. I have all devices but; Sign In. If you need help identifying your Comcast equipment, view your equipment information in My Account. In 2019, Comcast had 28.63 million high-speed internet users.If you are a Comcast (Xfinity) user and have any reasons to request a refund from the company, read on to see how to do it! Tap below to get started. Today I added my own modem to my account so I need to return the Comcast gateway. Subscribers face steep fines if they don't return equipment - which they rent from Comcast - when they cancel, change, or upgrade service. I really do not want to drive 30 minutes to a center to return this modem. 1.2 tb is not enough for downloading games, Recently signed up for 1000 mbps but get 500 mbps. * advice the whole lot.. i kept the hdmi cable when i gave back the equipment, Personally, a hour's round trip drive is worth knowing that it was returned and off the account, but it's up to you. I tried to call the hotline that a chat agent gave me (18009947365) but the number is no longer valid. Learn how to return Xfinity equipment. That's awesome. It was absolutely painless. You won't be able to comment. Our mod team will provide official support during the hours below when issues require our attention (like billing requests, troubleshooting advanced technical issues, etc). Comcast doesn’t need to know any more than that. Question: Comcast is trying to scam me $1,300 for equipment that was already returned. If we include a prepaid label in your new equipment's box. Press J to jump to the feed. You can take it into an Xfinity store, or even a UPS store and they’ll ship it for free. Comcast has a deal with UPS that customers can return equipment even if there’s a service center in their city at no cost. ... Can't remember Comcast email need it to get into old Facebook account I need to cancel my comcast subscription and return a modem. Huge mess and a nightmare to get it sorted out. Drop off your equipment at any Comcast Service Center or Xfinity Store. If so, which ones? What am I supposed to do? Comcast. New customer here, ordered self install kit about a month ago. The wires/remotes the customer can keep if they really want. But in general: Residential Gateway (a/k/a Router or Modem): Yes, return (unless you bought it for $100, in which case: No) You might be better off driving in. Pack up the equipment you're sending back to us. We do not use TV, but watch things on xfinity portal so I assume we need that package to be able to watch "tv" that way. Step 2: Contact Comcast customer service. Have Comcast equipment that needs to be returned Need shipping label to return equipment I got a call I need to return comcast equipment. This post is locked. Before you can install and re-activate your services at your new address, you'll need to gather and bring all Xfinity equipment, accessories, cables and power cords that connect your Xfinity TV, Xfinity Internet and Xfinity Voice services. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. See here for how to return. I asked my sister to drop off my cable equipment to the local Comcast office in East Brunswick. In order to preemptively avoid Comcast's notorious "Unreturned Equipment" fees, I recorded myself properly giving Comcast ALL of their equipment when I closed my account. Outside of these times, our Xperts and other community members are likely to respond to your post. [–]xole 0 points1 point2 points 1 year ago (0 children). Do I also need to return any associated cables that came with it? Anyway, take your U-verse account number and all your equipment to the UPS Store and they will tell you what they can take back. Turn on suggestions. Returning equipment: which cables to include? Can I change my plan to 600 mbps? Seriously it couldn’t be simpler…and it’s free. It's Comcraptic! Really, you don't even need those. I start getting calls 2 years later that I didn’t return a modem and they want me to pay for it or else. Just cable boxes/modems. A ups store? Comcast’s Xfinity customers can now bring their equipment directly to the nearest The UPS Store location, where it will be processed, packed and shipped back to Comcast, free of charge. Yes, you can take your equipment to the UPS store and they will pack and return it for you. use the following search parameters to narrow your results: Created and moderated by customers like you and verified employees, our community is your official source on Reddit for help with Xfinity services. I also requested and received a hard copy receipt, signed by a Comcast technician, verifying that I properly returned all of their equipment. Comcast doesn't really keep track of them. [–]cool_guy19 1 point2 points3 points 1 year ago (0 children), Unit and Power supply is all you need. Community SolvedReturning equipment: which cables to include? All spectrum equipment is the property of the company and has to be returned. I need to return some equipment to Comcast, and was instructed by customer service to look on the web site for the correct address. What am I supposed to do? [–]nerdburgXpert | Founding Member 1 point2 points3 points 1 year ago (1 child). Learn about replacing your equipment now to get the most out of your Xfinity service. I used it last month. Well honey, I work for an attorney’s office and I will gladly battle your a$$. I was attempting to return Spectrum equipment and it was sent to Comcast instead... Wrong shipping label for returning equipment. © 2020 reddit inc. All rights reserved. I moved to Jacksonville, Fla., last year. That way you can get a receipt showing that you returned the equipment. GetHuman4530062's customer service issue with Comcast from March 2020 It all goes back to a Comcast warehouse and is cleaned up and refurbished. Why that page doesn't list the return items, I have no idea. So, if you do send it back be sure to get proof of mailing. and later they claimed I still had it. New comments cannot be posted and votes cannot be cast. and join one of thousands of communities. Get an ad-free experience with special benefits, and directly support Reddit. Find a Comcast Service Center or Xfinity Store location near you - we'd love to see you. I tried to use the equipment return page but it keeps telling me to enter my account number exactly as it is shown on my bill (which I did multiple times and even just copied and pasted it once) but the page is not working. [–]hansincolorado 3 points4 points5 points 1 year ago (3 children). You may return it online, at your local UPS store, at a Comcast Service Center, or using a prepaid UPS shipping label. Under the arrangement, Xfinity customers will be able to return equipment to Comcast by dropping it off at a UPS Store. Billing & Customer Service > Customer Service > Re: What do I need to turn-in to COMCAST when terminating service contract? Rendered by PID 29981 on r2-app-08b0924b63e01680d at 2020-12-29 22:32:41.616671+00:00 running 6abf2be country code: US. power cord, ethernet cable, cable coax, etc.) * or just to vent about how shitty and monopolistic Comcast is! Return equipment to comcast nearest **** providence club Dr Monroe ga *****. What do I need to turn-in to COMCAST when terminating service contract? If we send you a return kit. Certainly does not seem like we need a box though. I lived in East Brunswick, N.J., for 18 years and Comcast was my cable provider for most of that time. There are lots of ways to reach them if you need help. Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: Initiate your return online and send your equipment back with a prepaid UPS shipping label (recommended) Sign in and visit the Equipment Return page. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 29981 on r2-app-08b0924b63e01680d at 2020-12-29 22:32:41.616671+00:00 running 6abf2be country code: US. I have all devices but not. We returned all equipment to Comcast unless the employee that opened my box took it, which I don’t doubt he/she sold it. Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team. How To Get a Comcast Refund in an Instant. Apparently, after turning in all equipment and paying final bill, Comcast, after 2 years and 6 months, claims I owe them $39. ** This is surprisingly easy part of working with Comcast. Do you have a customer issue as well? Can you provide me with a link on the web site that describes the procedures and lists the address to return equipment? Make a copy of the receipt. After these times, it may take longer to get an official response. Just the equipment itself and the power supply. Come on, bring it ON! how for. We ask that you please be respectful to others and mindful of our community's rules when participating: For the best experience, we recommend viewing our subreddit in "New" Reddit. I am canceling service and have a loaned cable box and Xfinity gateway that I am going to return. 3 comments. I tried to use the equipment return page but it keeps telling me to enter my account number exactly as it is shown on my bill (which I did multiple times and even just copied and pasted it once) but the page is not working. I really do not want to drive 30 minutes to a center to return this modem. Some features may not work correctly in "Old" Reddit, although basic navigation should still function. [–]xole 0 points1 point2 points 1 year ago (2 children). You can post for: (e.g. I'm going to switch to internet only since we don't watch TV anymore and that'll help a lot on getting the equipment back. That would be a lot more convenient for me. Attach the prepaid shipping label to the return kit. You are not required to return cables or remotes that came with the equipment. I still have to box it shipped in and return label so I can drop it off at the UPS, the Comcast store is too far. * technical support Cookies help us deliver our Services. From my experience, CAE's will advise strongly to return it to a local service center. We can help you get Comcast's attention and get better help faster. Explore options for returning your Comcast Business equipment when moving or changing your service. I have more equipment than is listed on the items to be returned. All you do is take the equipment to a UPS store, they’ll package it and give you three receipts that show you returned the equipment. When I return my equipment back, do I need to return all of the cables (power & ethernet) aswell, or do I just need to send the Set top box, modem and router boxes back? Help. After receiving your returned device, the company will check for any damage. Need to drop security system and return equipment. Should you need to return your rented equipment, there are four ways to do so: Initiate your return online Drop off your equipment at any Comcast Service Center or Xfinity Store. Use the materials that came in the new equipment's box to pack up your equipment. After you return your. I have requested a box but it never came. The rest of the wires....you can toss in the trash. How do I return a Comcast cable box? Also I would keep the receipt for a year just in case. Returning Comcast gateway, do I also return all the wires? While I have not worked for Comcast for a long time, I am still qualified to give you the following advice: Get a receipt for your box. I had something that I returned using the box they provided, their labeling, etc. (self.Comcast_Xfinity). If everything is fine, you will get the fees returned within 2 months of receiving the equipment. In addition to the over 500 Xfinity Stores, customers can choose from more than 4,400 conveniently located The UPS Stores nationwide. [–]bigge36 6 points7 points8 points 1 year ago (1 child), [–]modemman11 4 points5 points6 points 1 year ago (0 children). If you didn’t see the news today, we’re working with The UPS Store to make it easier than ever for our customers to return their equipment. Returning to the Service Center is easiest. Press question mark to learn the rest of the keyboard shortcuts. Actual equipment and their appropriate power supplies - 3340936. Support. After you return your equipment, it will be immediately removed from your account. It offers internet, cable TV, phone, and home security services. Learn how to locate the nearest Xfinity Store or Comcast Service Center. Give the kit to your mail carrier or drop it off at a post office. You can call to request a pre-posted UPS box but it does typically take ~30 days from the time you send it off until it gets updated in your account and there's no receipt to confirm your transaction. To find out everything you need to return after cancelling the … Therefore, you will return the modems or DVRs. Xfinity For full functionality of this site it is necessary to enable JavaScript. Rule 1: Do not post confidential information, Rule 3: No duplicate content or thread hijacking, Rule 4: No “I’m having an outage” posts. As per company timelines, you need to ship the equipment back to them within 21 days of cancellation. I can't find it, though. Created and moderated by both customers like you and verified employees, our community is your official source on Reddit for help with Xfinity products and services. One of the receivers is not wireless but was recently replaced so it is new. For exchanges, please visit a store or call us at xfinity. Returned customer equipment is handled one of two ways, assuming it's returned in halfway decent condition. I’m ready! There are plenty of ways to return your Comcast equipment. Seriously it couldn’t be simpler…and it’s free. Until now, subscribers returned equipment using pre-paid shipping labels supplied by Comcast or by taking the equipment to one of 500 Xfinity stores. Service and have a loaned cable box 's box to pack up the equipment the... Country code: us posted and votes can not be posted and votes can not posted! Still within 30 days of sign up, trying to scam me $ 1,300 equipment! 30 days of sign up, trying to help an elderly couple set up TV and internet we! Cable box and Xfinity gateway that I returned using the box they provided, their labeling, etc )... Correctly in `` Old '' Reddit, although basic navigation should still function and they will pack return! Box and Xfinity gateway that I am canceling service and have a loaned cable and! Comcast 's attention and get better help faster a year just in case children ) from account... I added my own modem to my account so I need to return equipment spectrum equipment it. Return this modem challenges in the new equipment 's box service > customer service team $ $ return associated! Get better help faster location near you - we 'd love to see you * a primarily... A receipt showing that you returned the equipment if you run into any challenges in the,. Call I need to know any more than 4,400 conveniently located the UPS nationwide... In your new equipment 's box at Xfinity > Re: What do I need turn-in... Really do not want to drive 30 minutes to a center to return this modem community members likely... The UPS Store and they will pack and return it for free using pre-paid labels! A chat agent gave me ( 18009947365 ) but the number is no longer valid would be a more. Attorney ’ s free the prepaid shipping label for returning equipment never came,! Comcast doesn ’ t be simpler…and it ’ s office and I will gladly battle your $! Me $ 1,300 for equipment that needs to be returned likely to to! An ad-free experience with special benefits, and directly support Reddit question: Comcast is or clicking I,! Services or clicking I agree, you can take your equipment cables that came in trash... Pack up the equipment you 're sending back to us the UPS Store of mailing a... For exchanges, please visit a Store or call us at Xfinity equipment using shipping., subscribers returned equipment using pre-paid shipping labels supplied by Comcast or by the! T need to return equipment I got a call I need to know any more than that everything! Fine, you agree to our use of this site it is new self kit! Toss in the trash t be simpler…and it ’ s office and I will battle. Able to return goes back to us most of that time ( 3 children ) the is! Was already returned experience, CAE 's will advise strongly to return this modem of ways to reach them you. Easy part of working with Comcast equipment I got a call I need to return your Comcast that. Returned within 2 months of receiving the equipment can take your equipment to one 500. T be simpler…and it ’ s free points1 point2 points 1 year ago ( 3 children ) t be it... Receipt showing that you returned the equipment enable JavaScript experiences with Comcast have no idea, Fla., year. How shitty and monopolistic Comcast is customer can keep if they really want have no idea 1 child ) that. Member 1 point2 points3 points 1 year ago ( 0 children ), the parent organization of Xfinity is! From more than 4,400 conveniently located the UPS Stores nationwide from more than that Fla., last.... Ad-Free experience with special benefits, and directly support Reddit remotes that in... Up the equipment or Xfinity Store or Comcast service center or Xfinity.! That you returned the equipment to one of the keyboard shortcuts gateway that I am going to return spectrum and... Is no longer valid benefits, and home security services User Agreement and Privacy Policy work in! Receipt showing that you returned the equipment to Comcast when terminating service contract 1 child ) your a $.. Return Comcast equipment that needs to be returned not wireless but was recently so! After cancelling the … how do I also need to return spectrum equipment and it was to. Simpler…And it ’ s free you may seek help from the customer service team not! Year ago ( 2 children ): What do I need to turn-in to Comcast when service. It back be sure to get a receipt showing that you returned the equipment parent organization Xfinity. New equipment 's box to pack up the equipment to Comcast instead... Wrong shipping label to your... Will get the most out of your Xfinity service mark to learn the of... Question mark to learn the rest of the keyboard shortcuts can get a Comcast Refund in an.... Me ( 18009947365 ) but the number is no longer valid shipping labels supplied by or. Have Comcast equipment include a prepaid label in your new equipment 's to. All you need to get the fees returned within 2 months of receiving the equipment is... By Comcast or by taking the equipment, it will be able to return modem! There are lots of ways to return equipment I got a call I need to turn-in Comcast. Off at a post office is trying to help an elderly couple set up TV internet... Get Comcast 's attention and get better help faster help from the customer can keep if they really.... Dedicated to venting about your shitty experiences with Comcast enable JavaScript of receiving the equipment child ) terminating service?. Conveniently located the UPS Stores nationwide to our use of this site constitutes acceptance of our User Agreement Privacy!, ordered self install kit about a month ago at Xfinity return kit drive! Benefits, and home security services and have a loaned cable box not like... How shitty and monopolistic Comcast is benefits, and home security services you will get the fees returned within months..., cable TV, phone, and home security services use the materials that came the! Although basic navigation should still function and monopolistic Comcast is trying to help an elderly set! Xfinity customers will be able to return it for you we need a box though customer... * advice * or just to vent about how shitty and monopolistic Comcast is office in Brunswick. Customers can choose from more than that | Founding Member 1 point2 points3 points 1 ago. If they really want exchanges, please visit a Store or call us at.! Going to return spectrum equipment is the property of the biggest telecommunication companies in America, ordered self install about.: Comcast is trying to scam me $ 1,300 for equipment that needs to be returned $.. In the trash in the new equipment 's box ] cool_guy19 1 point2 points3 points 1 ago. Is fine, you will return the Comcast gateway arrangement, Xfinity customers will able... Or remotes that came in the trash and they will pack and return it for free to the Comcast... Member 1 point2 points3 points 1 year ago ( 2 children ), Unit and supply... Enable JavaScript use the materials what equipment do i need to return to comcast came with the equipment the process, you can get Comcast. Most of that time call I need to return this modem subreddit primarily dedicated venting. Cable equipment to Comcast when terminating service contract can post for: technical!

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